Chat Board
An AI-powered chat platform for customer support and conversational marketing.
Project Manager
Led product management for Chat Board at eduhub, coordinating the roadmap and cross-functional work on AI-powered support and marketing workflows.
Product overview
Chat Board centralizes customer conversations from live chat, messaging channels, email, SMS, and tickets so teams can respond from one place. Its support tools include a shared inbox, knowledge base, saved replies, and routing across departments.
No-code chatbots can handle routine questions and pass complex conversations to human agents. AI tools assist with suggested replies, translation, sentiment analysis, and conversation analysis.
The platform also offers proactive messages, follow-ups, and automation for marketing workflows, alongside integrations with channels such as WhatsApp, Messenger, Telegram, and Slack.
Visit official site